Minor incident

CivicPlus: Web Central - Degraded Performance

Current status of CivicPlus: Operational — live CivicPlus status

Timeline

1. Oct 13, 2026, 14:13 UTC
   investigating
   We are currently investigating reports of service performance degradation. Updates will follow as more information becomes available.
2. Oct 13, 2026, 14:29 UTC
   investigating
   We are still investigating the root cause. We will continue to share updates every 15 minutes, or sooner if additional information becomes available.
3. Oct 13, 2026, 14:45 UTC
   investigating
   Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available.
4. Oct 13, 2026, 15:06 UTC
   investigating
   We are still investigating an issue affecting site performance for a small subset of customers. Users may experience slowness. We will provide an update within 15 minutes or sooner if additional information becomes available.
5. Oct 13, 2026, 15:33 UTC
   monitoring
   Services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support.
6. Oct 13, 2026, 20:14 UTC
   resolved
   This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Updates as published by CivicPlus.