Critical incident
Doctolib: Phone assistant is not answering calls for patients. No impact on Pro side
Jun 25, 2026, 13:49 UTC
started
14:38 UTC
resolved
49 min
duration
Affected: Phone assistant
Current status of Doctolib: Operational — live Doctolib status
Timeline
- Jun 25, 2026, 13:49 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Jun 25, 2026, 13:50 UTCidentifiedWe are continuing to work on a fix for this issue.
- Jun 25, 2026, 14:32 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jun 25, 2026, 14:38 UTCresolvedThis incident has been resolved.
Updates as published by Doctolib (original).
Other services with incidents at the same time
- Gemini Exchange 14:19 UTC · Multi-service degradation - market data, order management impact and transfers
- Wealthsimple 13:38 UTC · Crypto trading issues | Problèmes de négociation de cryptomonnaies
More Doctolib incidents
- October 13, 2026 Clinical Software is having some issues
- October 5, 2026 Phone assistant picks call but does not answer
- September 16, 2026 Doctolib Support is not available
- September 11, 2026 Consultation assitant is down
- September 8, 2026 Our services are not available for PRO users (FR, DE, IT) and for Patients.
- September 1, 2026 Financial OS is partially down