Critical incident

Cytracom: UCaaS: Management Portal Unavailable

Affected: UC Management Portal

Current status of Cytracom: Operational — live Cytracom status

Timeline

1. Apr 2, 2026, 17:23 UTC
   investigating
   The UCaaS Management Portal is currently unavailable, preventing users from accessing administrative functions and configuration interfaces. Core calling services are not impacted at this time; however, administrators are unable to manage users, devices, or settings through the portal. Engineering teams have been engaged and are actively investigating the root cause. Updates will be provided as more information becomes available.
2. Apr 2, 2026, 17:53 UTC
   monitoring
   The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted to restore functionality. A plan is in place to increase service capacity to prevent recurrence. We are continuing to monitor the stability of the service.
3. Apr 2, 2026, 18:12 UTC
   resolved
   The issue affecting the UCaaS Management Portal has been resolved. Users can now access the portal and perform administrative functions normally. The incident was caused by a spike in usage that exhausted available HTTP connections to the backend. The affected service was restarted, and a plan is in place to increase capacity to prevent recurrence.

Updates as published by Cytracom (original).