Major incident
CustomerIO: Delays in message sending
Jul 20, 2026, 17:07 UTC
started
17:47 UTC
resolved
40 min
duration
Affected: Message Sending
Current status of CustomerIO: Operational — live CustomerIO status
Timeline
- Jul 20, 2026, 17:07 UTCinvestigatingOur team is currently investigating an issue delaying message sending in the US and EU regions
- Jul 20, 2026, 17:41 UTCmonitoringA fix has been implemented and we're monitoring the results.
- Jul 20, 2026, 17:47 UTCresolvedThis incident has been resolved.
Updates as published by CustomerIO (original).
Other services with incidents at the same time
- ITS Network & Systems 17:44 UTC · Triton Student System (TSS)
- Fasthosts 17:37 UTC · Important: Wordpress security vulnerability
- Bambu Lab 17:27 UTC · MQTT service disruption preventing users from starting prints (recurring)
- Bambu Lab 16:26 UTC · MQTT service disruption preventing users from starting prints
More CustomerIO incidents
- July 31, 2026 Issues accessing EU accounts
- June 13, 2026 Investigating Connectivity Issues
- June 2, 2026 UI inaccessible