No impact incident

Crypto.com: Main App Users experiencing Intermittent Passkey Errors During Crypto Withdrawals

Oct 21, 2026, 16:14 UTC

started

16:52 UTC

resolved

37 min

duration

Current status of Crypto.com: Operational — live Crypto.com status

Timeline

Oct 21, 2026, 16:14 UTC
identified
We have identified an issue causing errors for users attempting to withdraw crypto using a passkey. As a temporary workaround, users with 2FA enabled can disable their passkey to complete the withdrawal. Alternatively, retrying the transaction multiple times may eventually succeed. We apologize for the inconvenience and are working on a fix.
Oct 21, 2026, 16:32 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 21, 2026, 16:52 UTC
resolved
This incident has been resolved.

Updates as published by Crypto.com (original).

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