Critical incident

Codeweavers: Login and Calculator Plugin Issue

Affected: Codeweavers Platform

Current status of Codeweavers: Operational — live Codeweavers status

Timeline

1. Jul 16, 2026, 07:55 UTC
   investigating
   Login Issue
2. Jul 16, 2026, 08:10 UTC
   investigating
   Dear Clients, We need to inform you about a critical situation. Our Codeweavers Platform is currently facing a total service failure, rendering all services inaccessible. Users will be unable to perform any tasks or access any features. For example, attempting to log in may result in error messages, and all platform functions will be unavailable. Our entire team at Codeweavers Technical Support is working on an emergency response to resolve this issue as a top priority. We understand the severity of this situation and will provide updates as we make progress towards restoration. We apologise for the disruption, and we appreciate your understanding during this critical time. Kind Regards, The Codeweavers Technical Support Team
3. Jul 16, 2026, 08:21 UTC
   identified
   Dear Clients, The issue has been identified as an upstream issue with Amazon CloudFront. This has affected many of our front end services. You may find that access via our API services may still be functioning. Thank you for your understanding. Kind Regards, The Codeweavers Technical Support Team
4. Jul 16, 2026, 09:38 UTC
   identified
   Dear Clients, Amazon are investigating the issue and have advised they will provide a further update by 11:15 BST. Thank you for your understanding. Kind Regards, The Codeweavers Technical Support Team
5. Jul 16, 2026, 10:24 UTC
   identified
   Dear Clients, Amazon has provided a further update confirming that they are continuing to investigate the issue. Their next update is expected at 12:15 BST. We appreciate your patience and understanding while this incident is ongoing and will share further information as soon as it becomes available.
6. Jul 16, 2026, 10:45 UTC
   identified
   Although the Amazon Web Services (AWS) outage is still ongoing, we have successfully implemented a workaround to minimise the impact on our services. The workaround is now live, and the following applications should be available again: Account Admin Control Panel Fleet Hub Identity Insights Inventory Lender Decision Lender Hub Showroom Third Party Monitor We will continue to closely monitor the situation and work towards full resolution. Further updates will be provided as more information becomes available. There may be some uptime availability in the short term as this rolls out over the platform.
7. Jul 16, 2026, 11:07 UTC
   resolved
   This incident has been resolved.

Updates as published by Codeweavers (original).