Major incident

Cloud Security: [Cisco Umbrella/Secure Connect] – Intermittent Service Disruption in Europe (Germany)

Affected: Cloud Delivered Firewall, SWG, Network Tunnels

Current status of Cloud Security: Operational — live Cloud Security status

Timeline

1. Aug 15, 2026, 03:23 UTC
   investigating
   We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
2. Aug 15, 2026, 03:50 UTC
   investigating
   We are continuing to investigate a network connectivity issue affecting customers connecting to the Europe (Germany) data center. The specific impact for Secure Web Gateway (SWG) is delayed logging, but traffic is not impacted. Thank you for your patience and understanding.
3. Aug 15, 2026, 03:59 UTC
   investigating
   As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers. During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. We sincerely appreciate your patience and understanding.
4. Aug 15, 2026, 05:12 UTC
   resolved
   Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance. If your connection has not restored automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. Reporting services may take a few hours to fully catch up. During this time, some log and report data may appear delayed. We sincerely appreciate your patience and understanding.

Updates as published by Cloud Security (original).