Major incident

Brandwatch: Consumer Research - Platform Loading Issues

Affected: Consumer Research Application, Listen

Current status of Brandwatch: Operational — live Brandwatch status

Timeline

1. Oct 29, 2026, 16:22 UTC
   investigating
   We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
2. Oct 29, 2026, 16:53 UTC
   monitoring
   A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
3. Oct 29, 2026, 19:04 UTC
   resolved
   This incident has been resolved.

Updates as published by Brandwatch (original).