Major incident

Brandwatch: Consumer Research - delayed and/or stalled Query backfills

Affected: Data Collection, Listen

Current status of Brandwatch: Operational — live Brandwatch status

Timeline

1. Aug 5, 2026, 14:10 UTC
   identified
   We are investigating an issue that may cause query backfills to be stalled or delayed. As a result, some queries may take longer than expected to backfill historical data. Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
2. Aug 5, 2026, 15:45 UTC
   monitoring
   The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected. We will continue to monitor the situation and provide a further update once the issue is fully resolved.
3. Aug 5, 2026, 16:07 UTC
   resolved
   This incident has been resolved.

Updates as published by Brandwatch (original).