Critical incident

RealVNC: Cloud connectivity and Portal issues

Affected: Connectivity Service, Account authentication, Portal, Team Management Service

Current status of RealVNC: Operational — live RealVNC status

Timeline

1. Aug 5, 2026, 14:15 UTC
   investigating
   We are aware of an issue with cloud connectivity and the management portal and we are currently investigating
2. Aug 5, 2026, 14:16 UTC
   investigating
   We are continuing to investigate this issue.
3. Aug 5, 2026, 14:19 UTC
   investigating
   We are continuing to investigate this issue.
4. Aug 5, 2026, 15:31 UTC
   identified
   The cause of the issue has now been identified and we are currently rolling out a fix.
5. Aug 5, 2026, 16:37 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Aug 6, 2026, 08:54 UTC
   resolved
   This incident has been resolved.

Updates as published by RealVNC (original).