Minor incident

Box: [Minor] Issue with Box AI

Nov 4, 2026, 05:48 UTC

started

09:07 UTC

resolved

3 h 19 min

duration

Affected: Box AI

Current status of Box: Operational — live Box status

Timeline

Nov 4, 2026, 05:48 UTC
investigating
Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.
Nov 4, 2026, 06:18 UTC
investigating
We are continuing to investigate this issue.
Nov 4, 2026, 06:51 UTC
investigating
We are continuing to investigate this issue.
Nov 4, 2026, 09:07 UTC
resolved
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Updates as published by Box (original).

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