Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online - 000698078

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Oct 16, 2026, 13:43 UTC
   investigating
   We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
2. Oct 16, 2026, 14:05 UTC
   investigating
   We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
3. Oct 16, 2026, 14:48 UTC
   investigating
   We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
4. Oct 16, 2026, 15:42 UTC
   monitoring
   We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
5. Oct 16, 2026, 15:44 UTC
   monitoring
   Our engineers have implemented a change, and we are seeing report queue times return to normal. We will continue to monitor.
6. Oct 16, 2026, 16:58 UTC
   monitoring
   Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to pages. Our engineers have implemented changes to mitigate these delays and continue to monitor.
7. Oct 16, 2026, 17:31 UTC
   monitoring
   Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor. We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
8. Oct 16, 2026, 17:49 UTC
   monitoring
   Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
9. Oct 16, 2026, 18:16 UTC
   monitoring
   Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
10. Oct 16, 2026, 18:33 UTC
    monitoring
    Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
11. Oct 16, 2026, 19:17 UTC
    monitoring
    Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
12. Oct 17, 2026, 01:16 UTC
    resolved
    This incident has been resolved.

Updates as published by Blackbaud (original).