Critical incident

ISS: Cluster networking issue

Oct 16, 2026, 13:17 UTC

started

14:48 UTC

resolved

1 h 30 min

duration

Affected: Device Management, Dashboards, Data Gateways

Current status of ISS: Operational — live ISS status

Timeline

Oct 16, 2026, 13:17 UTC
investigating
We are currently investigating this issue.
Oct 16, 2026, 13:52 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 16, 2026, 14:48 UTC
resolved
Between 15:16 and 15:42 CEST, our platform experienced a major outage due to a network misconfiguration in our central routing infrastructure. During this time, API requests, dashboards, and data gateways timed out or were unreachable. The issue has been resolved, and all services are fully operational. We sincerely apologize for any inconvenience this caused.

Updates as published by ISS (original).

This was part of a wider event: 12 services reported incidents within the hour.

OpenText 14:13 UTC · Core Management Console experienced intermittent login failures
OneIT 14:11 UTC · UTK Websites Unavailable
Zapier 14:10 UTC · Errors publishing Zaps from Guided Templates with app approvals enabled
Expo 14:07 UTC · Elevated iOS submission error rates
Snap One 13:59 UTC · We have identified a problem with Control4 Mobile Anywhere Access
Untappd 13:58 UTC · Delayed background processing
Twilio 13:55 UTC · Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil
Dialogue 13:47 UTC · Le système ne parvient pas à envoyer des fax // System failing to send faxes
Blackbaud 13:43 UTC · Active Issue Alert – Blackbaud Luminate Online - 000698078
Scaleway 13:22 UTC · [GAPI] - [Global] - Qwen3 Embeddings produces timeouts
Teamwork.com 13:08 UTC · Investigating issue with Projects API in US region
Ably 13:00 UTC · MongoDB ingress rule issues
Cloudflare 12:58 UTC · Increased HTTP 5xx Errors Ashburn
Sumo Logic 12:44 UTC · Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)
coingecko 12:17 UTC · This is an example incident