Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online - 000696856

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Oct 8, 2026, 13:27 UTC
   investigating
   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
2. Oct 8, 2026, 13:44 UTC
   investigating
   We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
3. Oct 8, 2026, 14:06 UTC
   investigating
   We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
4. Oct 8, 2026, 14:27 UTC
   resolved
   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).