Minor incident
BigCommerce: Slow response times on some requests
Oct 12, 2026, 01:58 UTC
started
02:39 UTC
resolved
42 min
duration
Affected: API & Webhooks, Control Panel, Storefront
Current status of BigCommerce: Operational — live BigCommerce status
Timeline
- Oct 12, 2026, 01:58 UTCinvestigatingCommerce engineers are investigating slow response times on some requests around product images.
- Oct 12, 2026, 02:34 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Oct 12, 2026, 02:39 UTCresolvedThis incident has been resolved.
Updates as published by BigCommerce (original).
Other services with incidents at the same time
- Nitro Sign 02:27 UTC · Investigating Issue
- ClickHouse Cloud 01:55 UTC · Support case creation unavailable
More BigCommerce incidents
- October 26, 2026 Some Android shoppers on headless storefronts may be unable to reach checkout
- October 24, 2026 Search availability reduced and latency increased
- October 24, 2026 Delays in Real-Time Event Processing
- October 22, 2026 Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
- October 20, 2026 Search Indexing Delays Affecting a Subset of US Stores
- October 15, 2026 Delayed product updates in storefront search