Major incident

BigCommerce: Payment issues with Cybersource V2 provider

Affected: Checkout & Payment Processing

Current status of BigCommerce: Operational — live BigCommerce status

Timeline

1. Jul 16, 2026, 00:39 UTC
   identified
   Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.
2. Jul 16, 2026, 05:43 UTC
   monitoring
   Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.
3. Jul 16, 2026, 10:33 UTC
   resolved
   Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing

Updates as published by BigCommerce (original).