Major incident

Berklee IT Services: Partial Outage: Canvas

Affected: Canvas

Current status of Berklee IT Services: Under maintenance — live Berklee IT Services status

Timeline

1. Sep 4, 2026, 17:49 UTC
   investigating
   We have received reports that classes on canvas are no longer available on users' dashboards. This is affecting both students and faculty. Technicians are investigating.
2. Sep 4, 2026, 18:44 UTC
   identified
   Technicians have reversed the changes that made classes unavailable to users. Users should be able to see enrolled classes again. Investigation is continuing to identify root cause. Users still unable to view classes should log out and back in to canvas.berklee.edu to refresh. If the issue continues, please create a ticket with [email protected].
3. Sep 8, 2026, 16:15 UTC
   resolved
   Technicians have fully resumed Canvas enrollment sync functions. If you are not enrolled or dropped from a class within 2 hours of change, please create a ticket with [email protected].

Updates as published by Berklee IT Services (original).