Major incident

Berklee IT Services: 699 Boylston Street Network Outage

Affected: Network Services - Boston Campus

Current status of Berklee IT Services: Under maintenance — live Berklee IT Services status

Timeline

1. Mar 30, 2026, 13:00 UTC
   investigating
   We are aware of a network outage at 699 Boylston Street affecting all network connectivity. We are investigating and will provide an update this morning.
2. Mar 30, 2026, 13:00 UTC
   investigating
   We are continuing to investigate this issue.
3. Mar 30, 2026, 13:42 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Apr 17, 2026, 17:59 UTC
   resolved
   This incident has been resolved.

Updates as published by Berklee IT Services (original).