Major incident

Anaplan: Platform Alerts

Affected: me1: Cloud - Saudi Arabia

Current status of Anaplan: Operational — live Anaplan status

Timeline

1. Oct 26, 2026, 10:55 UTC
   investigating
   We are currently investigating degraded access to models in the me1 region. Users are unable to navigate to models via the Anaplan UI. Impact: - Model navigation via UI: Affected — users are unable to browse to or open models through the standard UI navigation. - Model access via shortcut links: Available — users who have a direct shortcut or bookmarked link to a model can still access it. - Already active sessions: Unaffected — users currently logged into a model are not impacted. - Apps: Unaffected. We are working to identify the root cause and restore full navigation as quickly as possible. We will provide an update in 30 minutes or as soon as we have more information.
2. Oct 26, 2026, 10:57 UTC
   monitoring
   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
3. Oct 26, 2026, 11:25 UTC
   resolved
   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Updates as published by Anaplan (original).