Major incident

Anaplan: Platform Alerts

Affected: in1: Cloud - India

Current status of Anaplan: Operational — live Anaplan status

Timeline

1. Sep 3, 2026, 14:56 UTC
   investigating
   We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
2. Sep 3, 2026, 15:12 UTC
   identified
   We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
3. Sep 3, 2026, 15:16 UTC
   monitoring
   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
4. Sep 3, 2026, 18:04 UTC
   resolved
   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
5. Sep 9, 2026, 08:38 UTC
   postmortem
   **Introduction** On September 3, 2026, from 14:51 UTC to 16:17 UTC, the in1: Cloud - India region was unavailable. During this period, customers were unable to access or navigate around the platform. **Root cause** On September 3, 2026, during a planned renewal of security certificates for our services in the India region, an incomplete certificate bundle was applied. This caused authentication and validation services to be unable to verify the secure connection, which resulted in the platform being inaccessible. **Recovery** Our engineering team identified the issue and took immediate action. We reverted the custom configuration to the platform's managed secure certificate service, which successfully restored connection validation. By 16:17 UTC, the issue was fully resolved. **Corrective and preventative actions** We are implementing the following actions to prevent recurrence: * We are conducting a thorough audit of all security certificates across our environments to optimize and standardize our configuration management. * We are transitioning to managed certificate services to minimize manual configuration requirements. * We are implementing automated full-chain validation checks for all future security certificate updates to ensure complete integrity prior to deployment. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support website](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F). We appreciate your patience during this incident and value the trust you place in Anaplan.

Updates as published by Anaplan (original).