Major incident

Anaplan: Platform Alerts

Affected: eu3: Cloud - Europe

Current status of Anaplan: Operational — live Anaplan status

Timeline

1. Sep 17, 2026, 11:18 UTC
   investigating
   We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
2. Sep 17, 2026, 11:29 UTC
   identified
   We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
3. Sep 17, 2026, 11:35 UTC
   resolved
   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
4. Sep 24, 2026, 18:19 UTC
   postmortem
   On 17 September 2026, at 11:13 UTC, customers in our eu3: Cloud - Europe region experienced delays and difficulties accessing scheduled CloudWorks™ integrations. While the CloudWorks™ user interface remained accessible for viewing, scheduled and manual integrations were temporarily unavailable. **Root cause** A temporary network disruption within the underlying cloud infrastructure interrupted communication between internal servers that support the scheduling mechanism. This network fluctuation caused the internal scheduling system to enter an automated safe mode to prevent any data inconsistency. In this state, the scheduling service disconnected and was unable to process and execute scheduled integrations. **Recovery** Our engineering team identified the issue and took immediate action. We executed standard recovery protocols to restore connectivity between the scheduling servers and restarted the CloudWorks™ service components. Following the successful restart, the team verified that scheduled integrations resumed normal operations and were completing successfully. By 11:29 UTC, the issue was fully resolved. **Corrective and preventative actions** We are implementing the following actions to prevent recurrence: * We are implementing optimizations to our automated infrastructure maintenance and server rebuilding processes to prevent scheduled operations from being disrupted during system updates. * We are progressing with our strategic initiative to migrate our scheduling platform to a highly resilient infrastructure with automated self-healing capabilities. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support](https://support.anaplan.com/) website. We appreciate your patience during this incident and value the trust you place in Anaplan.

Updates as published by Anaplan (original).