Major incident

Airwallex: Degraded performance in Payments via Mastercard

Affected: Payments

Current status of Airwallex: Operational — live Airwallex status

Timeline

1. Aug 15, 2026, 04:36 UTC
   investigating
   As of 04:00 UTC, we have observed an issue resulting in payments via Mastercard currently experiencing timeout. Our team is actively investigating and will update as soon as more information is available.
2. Aug 15, 2026, 05:14 UTC
   identified
   We have identified that the service disruption starting from 04:00 UTC 15 Aug 2026 affecting Mastercard Payments is due to an issue external to Airwallex. We will provide updates as more information becomes available.
3. Aug 15, 2026, 05:43 UTC
   resolved
   From 04:00 to 05:30 UTC on 15 Aug 2026, we observed an issue external to Airwallex impacting Mastercard Payments. The issue is resolved and all affected systems are restored to full functionality.

Updates as published by Airwallex (original).