Major incident

Airwallex: Partial outage for card 3DS authentication

Affected: Payments

Current status of Airwallex: Operational — live Airwallex status

Timeline

1. Jul 15, 2026, 07:39 UTC
   investigating
   Starting from 07:00 UTC, we have observed an issue resulting in Mastercard transactions not being able to trigger or complete 3DS authentication. Initial investigation suggests the issue is external to Airwallex. We will provide an update as soon as more information is available.
2. Jul 15, 2026, 08:07 UTC
   monitoring
   We have confirmed the cause of disruption in 3DS authentication is external to Airwallex. We are in contact with Mastercard and monitoring closely.
3. Jul 15, 2026, 08:27 UTC
   resolved
   From 7:00 to 8:09 UTC on July 15, 2026, we observed an issue external to Airwallex impacting payment transactions with Mastercard 3DS authentication. As of 8:09 UTC, this issue is resolved and all affected systems are restored to full functionality.

Updates as published by Airwallex (original).