Major incident

Airwallex: Third-party outage causing delays in processing some USD deposits

Affected: Global Accounts

Current status of Airwallex: Operational — live Airwallex status

Timeline

1. Oct 3, 2026, 11:14 UTC
   identified
   From 2026-09-29 10:51 UTC, we have observed an issue affecting some USD deposits. The issue has been identified and is under investigation by our banking partner. The issue is external to Airwallex.
2. Oct 6, 2026, 02:22 UTC
   resolved
   From 10:51 UTC on 2026-09-29 to 21:00 UTC on 2026-10-05, we observed an issue external to Airwallex that affected some USD deposits. The issue is resolved and all affected systems are restored to full functionality.

Updates as published by Airwallex (original).