Minor incident

Airwallex: Third-party outage causing Alipay, Wechat Pay, PayMe and PIX payment failures

Affected: Payments

Current status of Airwallex: Operational — live Airwallex status

Timeline

1. Oct 9, 2026, 00:32 UTC
   investigating
   As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
2. Oct 9, 2026, 00:35 UTC
   identified
   As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
3. Oct 9, 2026, 00:48 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Oct 9, 2026, 02:05 UTC
   resolved
   Between 23:04 UTC on 8 October 2026 and 01:30 UTC on 9 October 2026, we observed an issue external to Airwallex impacting Alipay, Wechat Pay, PayMe and PIX in HK. The issue is resolved and all affected systems are restored to full functionality.

Updates as published by Airwallex (original).