Major incident

Ada: US2 Cluster ai agents failing to load chat window

Affected: Chat

Current status of Ada: Operational — live Ada status

Timeline

1. Apr 3, 2026, 16:32 UTC
   investigating
   We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)
2. Apr 3, 2026, 17:00 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 3, 2026, 17:32 UTC
   investigating
   We are continuing to investigate this issue.
4. Apr 3, 2026, 17:37 UTC
   identified
   The issue has been identified and a fix is being implemented.
5. Apr 3, 2026, 17:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Apr 3, 2026, 18:21 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. Apr 3, 2026, 18:40 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).