Major incident

Yoto: Club subscriptions renewed without providing credits to customers

Current status of Yoto: Operational — live Yoto status

Timeline

1. Sep 3, 2026, 08:34 UTC
   investigating
   We are currently investigating an issue affecting our Club subscriptions in the US. Customers may not receive Club credits upon renewal of their subscription. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
2. Sep 3, 2026, 10:23 UTC
   resolved
   The issue affecting our Club credits has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.

Updates as published by Yoto.