Critical incident

Yoto: UK, EU & CA websites are down

Current status of Yoto: Operational — live Yoto status

Timeline

1. May 10, 2026, 07:57 UTC
   investigating
   We are currently investigating an issue affecting our UK, EU and CA websites. Customers may not be able to access the Yoto websites in these regions. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
2. May 10, 2026, 08:10 UTC
   monitoring
   The issue affecting our websites has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
3. May 11, 2026, 09:31 UTC
   resolved
   The issue affecting our websites has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.

Updates as published by Yoto.