Major incident

Yext: Intermittent Issues Accessing Hearsay User Portal

Affected: Hearsay Platform

Current status of Yext: Operational — live Yext status

Timeline

1. Aug 17, 2026, 15:36 UTC
   investigating
   We are currently investigating this issue.
2. Aug 17, 2026, 15:48 UTC
   identified
   We have identified the source of errors and are working on remediation.
3. Aug 17, 2026, 16:09 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Aug 17, 2026, 17:18 UTC
   resolved
   This incident has been resolved.
5. Aug 26, 2026, 18:01 UTC
   postmortem
   # Summary On August 17, 2026, users were temporarily unable to access Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com) for approximately 12 minutes, from 11:20 AM to 11:32 AM ET. No customer data was lost, and this was not a security incident. # Root Cause A content library indexing process generated higher-than-expected system demand, temporarily causing service requests to fail and affecting access to Yext through [my.hearsaysocial.com](http://my.hearsaysocial.com). # Remediation We increased system capacity to complete the rebuild and restore normal service. To prevent recurrence, we are updating the indexing process to apply smaller, incremental changes rather than requiring a full rebuild. We are also making database performance improvements to support more reliable processing during these updates.

Updates as published by Yext (original).