Critical incident

Xsolla: Site Builder Partner Sites Unavailable

Affected: Site Builder

Current status of Xsolla: Operational — live Xsolla status

Timeline

1. Sep 28, 2026, 07:38 UTC
   investigating
   Site Builder were temporarily unavailable due to an unexpected issue
2. Sep 28, 2026, 07:39 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 28, 2026, 07:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 28, 2026, 07:45 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Sep 28, 2026, 07:48 UTC
   investigating
   We are currently investigating this issue.
6. Sep 28, 2026, 08:00 UTC
   investigating
   We are continuing to investigate this issue.
7. Sep 28, 2026, 09:13 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
8. Sep 28, 2026, 09:43 UTC
   resolved
   On September 28, 2026, between 07:17 and 09:15 UTC, the Site Builder service was unavailable. During this time, users could not reach websites built with Site Builder. The issue has been fully resolved, and the service is operating normally. We are continuing to monitor the service and are investigating the root cause to prevent recurrence. We apologize for the inconvenience this caused.

Updates as published by Xsolla (original).