Minor incident

gva: [GVA] Chat & Ticketing System Unavailable

Sep 28, 2026, 07:51 UTC

started

open

no update since September 30, 2026

—

duration

Affected: Geneva Cloud

Current status of gva: Operational — live gva status

Timeline

Sep 28, 2026, 07:51 UTC
investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system in the Geneva Cloud, and we are working on resolving the issue. At the moment, we are unable to accept and process chats. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Sep 30, 2026, 06:39 UTC
investigating
CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.

Updates as published by gva (original).

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