Critical incident

Xsolla: Payment Processing Issue

Affected: Pay Station

Current status of Xsolla: Operational — live Xsolla status

Timeline

1. Jul 24, 2026, 09:32 UTC
   identified
   We're experiencing a partial outage due to issues with payment processing.
2. Jul 24, 2026, 09:34 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Jul 24, 2026, 09:40 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Jul 24, 2026, 09:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Jul 24, 2026, 09:48 UTC
   resolved
   On July 24, 2026, from 2:15 AM to 2:40 AM PT, the payment creation service was unavailable. During this window, users encountered an error when attempting to initiate a payment. We sincerely apologize for any inconvenience this may have caused.

Updates as published by Xsolla (original).