Major incident

Sage: Sage Identity Service - Operational

Affected: Brightpearl, Brightpearl, Brightpearl, Brightpearl, Brightpearl, Sage HR, Sage ID, Sage Inventory Planner, Sage HR, Sage ID, Sage HR, Sage ID, Sage Inventory Planner, Sage Inventory Planner, Sage HR, Sage ID, Sage Inventory Planner, Sage Business Cloud Accounting (UKI), Sage HR, Sage HR (UK), Sage ID, Sage Inventory Planner

Current status of Sage: Minor issues — live Sage status

Timeline

1. Sep 28, 2026, 07:59 UTC
   investigating
   We are investigating a potential issue with the service. An update will be provided within 30 minutes.
2. Sep 28, 2026, 08:28 UTC
   investigating
   We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in. The products/services confirmed to be affected so far are: - Sage Business Cloud Accounting (UKI) - Sage Business Cloud Payroll - Sage HR (UK) - Sage Retail - Sage Inventory Planner - Sage 50 Payroll Cloud - Sage 50 Cloud Accounts
3. Sep 28, 2026, 10:03 UTC
   monitoring
   The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
4. Sep 28, 2026, 12:03 UTC
   resolved
   The issue is resolved and the service continues to perform as expected.

Updates as published by Sage (original).