Major incident

WorkOS: Emails being delivered with empty copy

Affected: AuthKit

Current status of WorkOS: Operational — live WorkOS status

Timeline

1. May 12, 2026, 19:14 UTC
   investigating
   We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
2. May 12, 2026, 19:37 UTC
   investigating
   We are investigating reports of AuthKit emails rendering with no copy in some email clients.
3. May 12, 2026, 19:43 UTC
   identified
   We've identified the issue and are applying a fix.
4. May 12, 2026, 20:29 UTC
   resolved
   Newly-sent emails from WorkOS are now displaying properly in Gmail again.

Updates as published by WorkOS (original).