Critical incident

FortiSASE: Plano PoP - Network Disruption

Affected: Plano, TX, US (DFW-F3), Plano, TX, US (DFW-F4)

Current status of FortiSASE: Under maintenance — live FortiSASE status

Timeline

1. May 12, 2026, 19:16 UTC
   investigating
   A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #490164.
2. May 13, 2026, 03:37 UTC
   investigating
   The team continues to investigate the issue. Work is ongoing to identify the root cause and restore the service. We will provide further updates as soon as more information becomes available.
3. May 13, 2026, 03:50 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. May 13, 2026, 06:15 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 13, 2026, 10:12 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. May 13, 2026, 21:01 UTC
   resolved
   This incident has been resolved.

Updates as published by FortiSASE (original).