Major incident

USG Services: Fiber Cut Between WAY and BRU2

Affected: Apogee

Current status of USG Services: Operational — live USG Services status

Timeline

1. Aug 26, 2026, 16:44 UTC
   identified
   Network Support Services (NSS) is reporting there is a fiber cut between South Georgia State College - Waycross Campus (WAY) and College of Coastal Georgia (BRU2). The campus handoff itself is running in protect and should be unaffected overall but Boldyn/Apogee services are impacted by the current outage. Alma Telephone Company (ATC) is aware of the fiber cut but has no current ETR.
2. Aug 26, 2026, 18:25 UTC
   identified
   Alma Telephone Company (ATC) has confirmed the cut location but crews aren't yet onsite, so still no ETR.
3. Aug 27, 2026, 12:33 UTC
   resolved
   Network Support Services (NSS) is reporting Alma Telephone Company (ATC) has confirmed they are hands off and the issue is resolved. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).