Critical incident

USG Services: Network Outage - Columbus State University (COL) and Savannah State University (SAV)

Affected: Columbus State University, Savannah State University (QPROD), Columbus State University (XPROD), Savannah State University

Current status of USG Services: Operational — live USG Services status

Timeline

1. Aug 21, 2026, 04:39 UTC
   identified
   Columbus State University (COL) and Savannah State University (SAV) are down as a result of fiber maintenance happening on the Central Ring between COL and Lagrange. There is also an ongoing fiber break on the SAV ring which had SAV running in protect until the COL fiber maintenance occurred. AGA is reporting that Mediacomm confirmed an ETR of 3 to 4 hours to have the cables moved and respliced.
2. Aug 21, 2026, 06:40 UTC
   monitoring
   The fiber span is back up, and the two sites are back up.
3. Aug 21, 2026, 06:45 UTC
   resolved
   This incident has been resolved.

Updates as published by USG Services (original).