Critical incident

USG Services: PeachNet Network Issues Reported- Fiber Cut- University of West Georgia

Affected: University of West Georgia (XPROD), University of West Georgia

Current status of USG Services: Operational — live USG Services status

Timeline

1. Aug 7, 2026, 12:58 UTC
   identified
   Network Support Services (NSS) is reporting a break on the NW ring, and Accelecom is currently investigating with SyncGlobal. There is no estimated time of repair at this time. Additional information will be posted here as it becomes available.
2. Aug 7, 2026, 15:23 UTC
   monitoring
   Network Support Services (NSS) is reporting that University of West Georgia network access has been restored. Accelecom has advised that the carrier is still carrying out repairs. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
3. Aug 7, 2026, 19:24 UTC
   monitoring
   Vendor confirmed they're hands-off and services have been restored as of 1:50 p.m. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
4. Aug 12, 2026, 17:14 UTC
   resolved
   After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at the University of West Georgia. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).