Critical incident

USG Services: PeachNet Network Issues Reported - University of West Georgia

Affected: University of West Georgia (XPROD), University of West Georgia

Current status of USG Services: Operational — live USG Services status

Timeline

1. Jul 18, 2026, 03:35 UTC
   investigating
   Communications Consulting Group (CCG) is currently investigating reports of a possible fiber cut affecting Network Services at the University of West Georgia. Affected users may be experiencing problems accessing the network. Additional information will be posted here as it becomes available.
2. Jul 18, 2026, 03:52 UTC
   identified
   Communications Consulting Group (CCG) is reporting that AGA has discovered that the local carrier is performing a maintenance in Carrolton. The maintenance may last until 8:00 a.m.
3. Jul 18, 2026, 08:52 UTC
   monitoring
   Communications Consulting Group (CCG) is reporting that access to the University of West Georgia has been restored. One fiber span has been repaired, but the second is still down.
4. Jul 18, 2026, 18:54 UTC
   monitoring
   Communications Consulting Group (CCG) is reporting both paths are now up at the University of West Georgia. All connections have been normalized and the techs are hands-off, so no further service interruptions are expected. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
5. Jul 20, 2026, 19:59 UTC
   resolved
   After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network services at the University of West Georgia. The system should continue operating normally. In the event that you experience any further issues with access to the network, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).