Major incident

USG Services: Multi-Site DOE Outage Reported - DOE K-12

Affected: GA DOE K-12 Network

Current status of USG Services: Operational — live USG Services status

Timeline

1. Jul 13, 2026, 01:52 UTC
   investigating
   Network Support Services (NSS) is reporting a multi-site DOE outage. All sites have Comcast as their last mile provider. ENA has been notified, and we are currently investigating the cause. There is no ETR at this time. Updates will be provided when possible. Sites Affected: - Clarke County Schools - Floyd County Schools - Douglas County Schools - Buford City Schools - Gordon County Schools - Bartow County Schools - Clayton County Schools - Fulton County Schools - Douglas County Schools - Cherokee County Schools - Fulton County Schools - Hall County Schools
2. Jul 13, 2026, 16:19 UTC
   resolved
   Zayo is reporting that field teams are hands-off an circuits are online and stable. No further service interruptions are expected. In the event that you experience any further issues with access, please contact the USG Service Desk at: [email protected] or 877-251-2644.

Updates as published by USG Services (original).