Critical incident

USG Services: Network Outage - Columbus State University

Affected: Columbus State University, Columbus State University (XPROD)

Current status of USG Services: Operational — live USG Services status

Timeline

1. Jun 17, 2026, 05:10 UTC
   identified
   Communications Consulting Group (CCG) is reporting two fiber breaks affecting Columbus State University. The link toward Buena Vista and Lagrange are both down. AGA has been contacted and they are investigating. Updates will be posted here as they become available.
2. Jun 17, 2026, 05:30 UTC
   identified
   Columbus State University is down, and the protect path for all of the sites South of Atlanta are down. AGA has reached out to the underlying fiber vendor and they are investigating. Updates will be posted here as they become available.
3. Jun 17, 2026, 12:02 UTC
   identified
   A tech was dispatched to Newnan to troubleshoot the issue. CCG has escalated the ticket with AGA NOC.
4. Jun 17, 2026, 12:54 UTC
   monitoring
   Communications Consulting Group (CCG) is reporting that service has been restored at Columbus State University. We will continue to monitor this system for stability. If you are still experiencing issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.
5. Jun 18, 2026, 16:06 UTC
   resolved
   After monitoring the situation, Network Support Services (NSS) has confirmed the stability of network access at Columbus State University. The system should continue operating normally. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).