Major incident

University of Idaho: JAGGAER Performance Issues

Affected: Jaggaer

Current status of University of Idaho: Operational — live University of Idaho status

Timeline

1. Aug 19, 2026, 16:40 UTC
   investigating
   The JAGGAER Production environment began experiencing performance issues at approximately 8:40 AM today, August 19, 2026. Their technical teams are actively engaged and working to identify the root cause and restore service as quickly as possible.
2. Aug 19, 2026, 21:13 UTC
   identified
   The JAGGAER Production environment continues to experience some instability, particularly with integrations. As a result, customers may have experienced integration failures or delays. JAGGAER has identified the cause of the performance issue and is implementing an emergency fix starting at 1:00 PM PT today to address the underlying problem and improve application stability.
3. Aug 20, 2026, 15:26 UTC
   monitoring
   The emergency fix to address the underlying cause of the performance issue was completed successfully last evening. Following the promotion, JAGGAER's technical teams are continuing to closely monitor the situation to ensure the application and integrations remain stable and are operating normally.
4. Aug 20, 2026, 20:02 UTC
   resolved
   This incident has been resolved.

Updates as published by University of Idaho (original).