Major incident

PowerSchool Products: Atrieve - unable to access

Affected: ADS03, ADS04, ADS05, ADS06, ADS07, ADS08, HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36, HOST09, HOST37, HOST38, HOST41

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Aug 19, 2026, 16:15 UTC
   investigating
   We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.
2. Aug 19, 2026, 16:32 UTC
   investigating
   We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.
3. Aug 19, 2026, 16:54 UTC
   investigating
   As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.
4. Aug 19, 2026, 17:43 UTC
   monitoring
   We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support.
5. Aug 19, 2026, 20:15 UTC
   resolved
   Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.

Updates as published by PowerSchool Products (original).