Major incident

Permutive: Reduced volumes in Insights

Apr 7, 2026, 14:30 UTC

started

15:41 UTC

resolved April 8, 2026

25 h 11 min

duration

Affected: Permutive Analytics

Current status of Permutive: Operational — live Permutive status

Timeline

Apr 7, 2026, 14:30 UTC
investigating
We are aware of an issue affecting audience volume data displayed in Insights dashboards. Some customers may notice reduced audience sizes for cohorts since 4 April. Underlying data collection is unaffected and no data has been lost. The issue is limited to how volumes are reflected in the dashboard. Our engineering team is actively working on a fix and we expect to recover the affected data. We will provide a further update as soon as we have more information.
Apr 7, 2026, 16:23 UTC
identified
We have identified a contributing cause and recovery is underway. Data in Audience Insights and Campaign Insights has been restored. Plans data repair is still in progress.
Apr 8, 2026, 15:41 UTC
resolved
This incident has been resolved.

Updates as published by Permutive (original).

University of Idaho 15:08 UTC · TDX/Support Portal Email Disruption
Sauce Labs 15:02 UTC · 2026-April-07 Service Incident
HiBob 14:56 UTC · Some users may experience slower-than-usual performance at the moment. Our team is aware of the issue and is actively working to identify the root cause and resolve it. We appreciate your patience and will share updates as we make progress.
Intellistack 13:41 UTC · Sign: Blank page when logging in