Critical incident

UCSB: Gateway Service Interruption

Affected: Gateway

Current status of UCSB: Partial outage — live UCSB status

Timeline

1. Aug 19, 2026, 17:17 UTC
   investigating
   Gateway is currently unavailable. We are working to restore access as quickly as possible. We apologize for the inconvenience.
2. Aug 19, 2026, 19:03 UTC
   monitoring
   The full application restart has been completed, and the Gateway Production environment is now out of maintenance mode. Our technical teams have identified the cause of the performance issue and are continuing to work toward a full resolution. We are closely monitoring the environment as these efforts continue.
3. Aug 19, 2026, 20:32 UTC
   monitoring
   The Gateway Production environment continues to experience some instability, particularly with integrations. As a result, customers may have experienced integration failures or delays. The vendor (Jaggaer) has identified the cause of the performance issue and will begin an emergency promotion at 1:00 PM PT today to address the underlying problem and improve application stability.
4. Aug 20, 2026, 15:07 UTC
   resolved
   The emergency promotion to address the underlying cause of the performance issue was completed successfully. Following the promotion, Jaggaer technical teams are continuing to closely monitor the JAGGAER Production environment to ensure the application and integrations remain stable and are operating normally.

Updates as published by UCSB (original).