Critical incident

U-Haul System: WebSelfStorage Sign-In Issues Restored

Affected: WebSelfStorage

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Aug 23, 2026, 19:04 UTC
   investigating
   We are currently investigating reports of users receiving an error when attempting to sign in to WebSelfStorage. We will provide additional updates as more information becomes available. -------------------------------------------------------------------------------------------------
2. Aug 23, 2026, 19:15 UTC
   monitoring
   Users should now be able to sign in and access WebSelfStorage normally. Thank you for your patience while this matter was resolved. -------------------------------------------------------------------------------------------------
3. Aug 23, 2026, 19:27 UTC
   investigating
   We are aware that the WebSelfStorage sign-in issue has returned and users may once again receive an error when attempting to sign in. We are actively investigating the issue and will provide additional updates as more information becomes available. -------------------------------------------------------------------------------------------------
4. Aug 23, 2026, 19:42 UTC
   monitoring
   Users should now be able to sign in and access WebSelfStorage normally. Thank you for your patience while this matter was resolved. -------------------------------------------------------------------------------------------------
5. Aug 23, 2026, 19:54 UTC
   resolved
   Users should now be able to sign in and access WebSelfStorage normally. Thank you for your patience while this matter was resolved. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).