Critical incident

U-Haul System: Resolved - Intermittent Reservation Creation issues in CSF

Affected: CSF (Customer Service Form)

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. May 18, 2026, 21:55 UTC
   investigating
   We are aware that some users are experiencing issues creating reservations in CSF. Our teams are currently reviewing the issue. We will provide an update once more information is available.
2. May 18, 2026, 22:14 UTC
   investigating
   Users should now be able to create reservations normally. For further assistance, please contact support at 606901 or 800-223-6217.
3. May 18, 2026, 23:39 UTC
   resolved
   Users should now be able to create reservations normally. For further assistance, please contact support at 606901 or 800-223-6217.

Updates as published by U-Haul System (original).