Critical incident

U-Haul System: POS is fully operational

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. May 18, 2026, 11:16 UTC
   investigating
   To continue business operations, please use BackupPOS: backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. May 18, 2026, 11:31 UTC
   investigating
   Please place returns on hold until the POS is fully operational. To continue business operations, please use BackupPOS: backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. May 18, 2026, 13:21 UTC
   monitoring
   If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
4. May 18, 2026, 13:32 UTC
   resolved
   The issue was caused by an expired certificate. The certificate has since been updated, and services are now restored. If you encounter any lingering issues, feel free to contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).