Critical incident

U-Haul System: Return Process Functionality Restored

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. May 12, 2026, 11:41 UTC
   investigating
   We are aware the issue causing some contracts to not display the Level 1, Fuel, and Mileage questions. Please place any contracts experiencing this issue on hold until the system is fully restored or complete the return in Backup POS. We will update when we have more information. For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. May 12, 2026, 12:07 UTC
   monitoring
   You may now proceed with finalizing all contracts that were previously placed on hold, as well as completing the import for Backup Contracts. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. May 12, 2026, 12:19 UTC
   resolved
   You may now proceed with finalizing all contracts that were previously placed on hold, as well as completing the import for Backup Contracts. This was related to a recent software release. These changes have now been rolled back. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).