Critical incident

U-Haul System: Receipts are Generating Successfully

Affected: POS

Current status of U-Haul System: Operational — live U-Haul System status

Timeline

1. Apr 25, 2026, 13:41 UTC
   investigating
   Please use WebBEST to reprint receipts: POS > WebBEST > Reporting > Contract Search and Reprint If slowness persists, to continue business operations, please use BackupPOS: backuppos.uhaul.net Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number. Please wait until all systems are fully operational before importing backup contracts. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
2. Apr 25, 2026, 13:51 UTC
   investigating
   The POS slowness issue has been identified and resolved. Please resume work through the POS at this time. Receipts have been temporarily disabled while our teams implement a permanent fix. We will provide an update once receipts are fully restored. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
3. Apr 25, 2026, 14:08 UTC
   monitoring
   A fix has been implemented to resolve the Issue regarding Receipts not loading properly. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
4. Apr 25, 2026, 14:18 UTC
   resolved
   A fix has been implemented to resolve the Issue regarding Receipts not loading properly. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------

Updates as published by U-Haul System (original).